Returns & Exchanges
At Vieroots, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged fashion items. If your new wardrobe addition isn't a perfect fit, we are committed to making the exchange or refund process as effortless as possible.
Initiate Your Request
Log into your Vieroots account and visit the 'Order History' section to select the items you wish to return and receive your prepaid shipping label.
Pack Your Items
Securely place the garment in its original packaging, ensuring all designer tags, dust bags, and protective seals are intact and included.
Drop Off or Collection
Affix the prepaid label to your package and drop it off at any authorized courier location or schedule a home pickup via our logistics partner.
Quality Check & Refund
Once our warehouse receives and inspects your return for quality compliance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing